Website Privacy

PRIVACY POLICY

Introduction

Daniel Thwaites is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, is processed.

By accessing any part of our website and/or providing your details to us, you acknowledge that we may collect, use and transfer your personal data as described in this Privacy Policy.

We may make changes to this Privacy Policy from time to time and if we do, we will post the changes on this page and any changes will apply from the time we post them.

By browsing this website and communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.

The personal data we collect

Personal data is information that can be used to identify an individual (such as name, address, phone number or email address) on its own, or in combination with any other information we may already have.

Some of the information is collected and processed for the purpose of legal compliance, some to perform a contract with you, and some for the purposes of our legitimate business interests.

We may collect personal information in the following places:

Our web sites, including cookies unless you configure your web browser not to accept them

Through social media channels

Through third parties supplying a service to us ( e.g. table booking or gift voucher purchase)

When you otherwise provide it to us voluntarily (e.g. completing a registration card or feedback form)

We may use this information to contact you by e-mail or other methods about your transaction. However we will only use this information for marketing to you where you have given us explicit consent to do so.

Our web site may contain links to others; we do not endorse or accept any responsibility or liability for these other websites therefore please be aware when visiting other sites, that we have no control over the content of these sites. Please also ensure that you have taken precautionary measures to ensure that any downloads are safe.

 

How we use your personal data we collect

The information that we collect and store relating to you is primarily used to enable us to provide our services and products to you.  This includes, but is not limited to:

  • To process, administer and manage your booking, orders, contracts, accounts and enquiries
  • To collect payment from you
  • To administer and manage our relationship with you, which may include asking you to complete feedback forms/surveys
  • Communicate any information about any booking, reservation or agreement you have with us or have enquired about
  • To resolve an enquiry, acknowledge feedback or progress a complaint
  • To send information relating to our loyalty scheme
  • Administration and management of our promotions
  • Where required by law
  • Where necessary to protect your health and well being or that of another individual

Sharing and disclosing your personal data

We are dependent on a number of third parties in order to provide services and/or products to you. Where this is the case, we remain in control of the data and endeavour to ensure the third parties comply with high standards of data protection. The third parties can not use the data for their own purposes.

The third parties we use include the following:

  • Room reservation systems
  • Table booking systems
  • Customer feedback providers
  • Gift voucher providers
  • Wifi providers
  • Spa treatment booking and membership systems
  • Booking systems, in particular Booking.com and expedia

Personal data may also be shared with regulators, government authorities and law enforcement officials for the prevention and detection of crime.

Data may be transferred, processed and stored at a destination outside the European Economic Area by staff of one of our trusted suppliers.

Unfortunately, the transmission of information via the internet is not completely secure and while we will do our best to protect your personal data, we cannot guarantee its security. Any transmission is done at your own risk.

Your Rights

Pursuant to applicable law, you have the right to ask us to:

  • Make any changes to ensure that any information we hold about you is accurate and up to date
  • Erase or stop processing any information we hold about you where there is no longer a legal ground for us to hold it
  • In some cases, transfer any information we hold about you to a specified third party. If you wish to do this, please contact us using the contact details set out below

Choice of law

These Terms and Conditions are subject to English Law and any dispute in relation to them shall be subject to the exclusive jurisdiction of the English Courts.

Registered Company Name:          Daniel Thwaites PLC

Registered Company Number:      00051702

Registered Company Address:       Myerscough Road, Mellor Brook, BB2 7LB

Contact Details

If you have any requests concerning your personal information or any queries with regard to the capture, storage and use of personal information please contact our Data Protection Officer at Daniel Thwaites:

Email address: dataprotectionofficer@thwaites.co.uk.

Phone: 01254 686868

Postal Address: Daniel Thwaites PLC, Myerscough Road, Mellor Brook, Blackburn, Lancs., BB2 7LB